(4.7 / 5)1694+ Ratings

PingPerfect Reviews

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Overall Rating

4.7
7 Reviews
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About PingPerfect

Pingperfect.com is a game server hosting company that offers a wide range of services. They provide game servers for over 200 games, with a team of gamers, programmers, and network technicians who monitor and tweak the servers to ensure optimal performance.

In addition to game servers, they offer free web hosting for all game servers. This web hosting comes with 1GB storage, 10GB traffic per month, and the industry-leading Cpanel. It can be used for building your community and promoting your game server. They also provide a free subdomain to get you started or you can use your own.

They have a customized game panel for all their game servers to make configuring your game server easy. Their development team is always working on keeping the game panel up-to-date with all features you need.

Apart from game server hosting, they also provide additional services such as voice server hosting (Teamspeak, Mumble, etc.), web hosting, and dedicated server hosting for non-gaming purposes. They offer free 1GB web server hosting with any server purchase over ten Euros.

What sets them apart is their commitment to providing outstanding 24/7 customer support. You can rely on them not just for top-notch hosting but also for responsive and dedicated assistance whenever you need it. That's the PingPerfect difference.

PingPerfect Pros & Cons

Based on the search results, here are the pros and cons of PingPerfect.com:

Pros:

  • Reliable performance with consistently high performance and low latency
  • Extensive game support with a wide range of supported games and mods
  • Excellent customer support available 24/7 through multiple channels
  • Global server locations for reduced latency worldwide
  • Instant setup for most game servers
  • DDoS protection included with all servers
  • Customization options for game servers
  • Mobile control panel for easy management on-the-go
  • Automatic updates for games and patches
  • Free web hosting included with game server purchases

Cons:

  • Pricing may be slightly higher compared to some competitors
  • Occasional downtime, though rare and usually resolved quickly
  • Limited server locations compared to some other hosting providers
  • Only 48-hour refund policy, which may be considered short by some users
  • Some support documentation is lacking in detail

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PingPerfect Customer Reviews (7)

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Feb 9, 2023
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PingPerfect Customer’s Q&A

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PingPerfect Features and Benefits

Based on the search results, here are the key features and benefits of PingPerfect.com:

Advanced Control Panel

PingPerfect offers a user-friendly and powerful control panel that allows easy management and customization of game servers. It includes features like mod installation, server settings adjustment, and one-click plugin installation.

DDoS Protection

The service provides robust DDoS protection to safeguard game servers against malicious attacks, ensuring uninterrupted gameplay.

Customer Support

PingPerfect is known for its exceptional 24/7 customer support, available via support tickets, live chat, and email.

Global Server Locations

A worldwide network of server locations allows gamers to choose servers geographically closer to them, reducing latency and improving performance.

Automatic Updates

The service automatically handles game updates and patches, keeping servers up-to-date without manual intervention.

Reliable Performance

PingPerfect utilizes high-performance hardware and low-latency connections to provide smooth, lag-free gameplay experiences.

Voice Server Hosting

In addition to game servers, PingPerfect offers voice server hosting for applications like Teamspeak and Mumble.

Customization Options

Users have access to full file management, FTP access, and an easy-to-use mod manager for installing popular mods like RLCraft and Pixelmon.

Backup System

PingPerfect provides an offsite backup system that backs up all game servers daily, allowing for easy restoration in case of data corruption.

Game Switching Service

A game server switching service allows users to change the game their server is hosting without needing to cancel and reorder.

PingPerfect Pricing

PingPerfect.com offers a variety of pricing options for their game server hosting services:

Base Pricing

  • Plans start as low as $0.43 per month
  • Pricing varies depending on the specific game, number of slots, and server location

Game-Specific Pricing

  • For example, a 7 Days to Die server starts at $11.88 per month for 12 slots
  • Price per slot is approximately $0.99 for many games

Discounts

  • 5% discount for quarterly payments
  • 10% discount for semi-annual payments
  • 15% discount for annual payments

Additional Features

  • Free web hosting included with game server purchases
  • 1GB storage and 10GB traffic per month for web hosting

Scaling

  • Prices may increase for larger servers or additional performance add-ons
  • Some games have bulk pricing discounts for higher slot counts

Comparison

  • Generally competitive pricing for small to medium-sized servers
  • May become more expensive for larger servers compared to some competitors

Payment Methods

  • Accepts major credit cards and PayPal
  • Offers a Group Pay system for shared server costs

Payment Method

PingPerfect.com offers several payment methods for customers:

Credit Cards

Accepts major credit cards including American Express, Visa, Mastercard, and Discover.

PayPal

Supports payments through PayPal.

Other Methods

Also accepts Skrill, Maestro, and Paysafe.

Group Pay System

Offers a Group Pay feature allowing multiple people to contribute to server costs.

Public Pay

Provides a Public Pay system where payments can be made towards a client's account.

  • Minimum payment amount: $5.00 USD
  • Non-refundable payments

Monthly Renewals

Services typically renew automatically each month unless cancelled.

Important Notes

  • Group Pay and Public Pay payments are non-transferable
  • Payments do not create a contractual relationship between PingPerfect and the payer
  • Account owners have full discretion over how Group Pay funds are used

PingPerfect FAQs

FAQ

PingPerfect Return Policy?

PingPerfect.com's return policy includes the following key points:

Refund Eligibility

Customers are entitled to a full refund if they cancel their service within the first 48 hours of purchase.

Cancellation Process

To request a refund, customers must submit a support ticket within the 48-hour window.

Service Termination

Services are typically on a rolling monthly contract and will renew each month until cancelled by the client.

Data Retention

Upon cancellation or lapse of payment, the service will be marked as suspended/cancelled. All files will be wiped from servers two weeks after suspension.

Liability

PingPerfect does not accept liability for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages due to hardware or software failure of their systems/services.

Monthly Renewals

Unless otherwise stated, services automatically renew monthly until cancelled by the customer.

Refund Requests

Refund requests must be made through the official support channels and within the specified timeframe to be considered valid.

FAQ

How To Open A PingPerfect Account?

To open an account on pingperfect.com, follow these steps:

1. Visit the Website

Go to pingperfect.com in your web browser.

2. Navigate to Sign Up

Look for a "Sign Up" or "Create Account" button, typically located in the top right corner of the homepage.

3. Provide Information

Fill out the registration form with your:

  • Email address
  • Password
  • Personal details (name, address, etc.)

4. Agree to Terms

Read and accept the terms of service and privacy policy.

5. Verify Email

Check your email for a verification link from PingPerfect and click it to confirm your account.

6. Complete Profile

After verification, log in to your new account and complete any additional profile information if required.

7. Choose Services

Browse PingPerfect's offerings and select the game server or hosting services you want to purchase.

Once these steps are completed, your PingPerfect account will be fully set up and ready for use.

FAQ

PingPerfect Alternatives

Based on the search results, here are the top 10 alternatives to PingPerfect for game server hosting:

1. Nitrado

Offers specialized game server hosting with a wide selection of supported games and customization options.

2. GameServers.com

Known for reliable performance and excellent customer support for various popular games.

3. Host Havoc

Provides high-performance servers with low latency and robust DDoS protection.

4. GTXGaming

Offers competitive pricing and a user-friendly control panel for easy server management.

5. Survival Servers

Specializes in hosting servers for survival games like ARK: Survival Evolved and Rust.

6. Shockbyte

Known for its affordable plans and excellent Minecraft server hosting options.

7. Nodecraft

Offers instant setup and easy switching between different game servers.

8. Low.ms

Provides low-latency hosting with a focus on performance and reliability.

9. Fragnet

Offers a wide range of game server hosting options with global server locations.

10. Gameforest.com

Known for its user-friendly interface and responsive customer support.

These alternatives offer similar features to PingPerfect, including DDoS protection, customization options, 24/7 customer support, and competitive pricing. The choice between these providers may depend on specific game requirements, server locations, and individual preferences.

FAQ

What is PingPerfect's approach to support?

PingPerfect is committed to providing excellent support to its customers and aims to respond to support requests within 30 minutes, although responses are often even quicker. Support is provided through tickets that can be tracked from the billing panel, and customers can also contact PingPerfect via Skype, Xfire, and Steam.
FAQ

Does PingPerfect offer a money-back guarantee?

Yes, PingPerfect offers a 24-hour money-back guarantee. If a customer is not satisfied with their game server, PingPerfect will issue a refund with no questions asked, unless the customer wants to provide feedback.
FAQ

Can I get a free trial of PingPerfect's game servers?

Yes, customers can contact PingPerfect for a free 48-hour trial of their game servers.
FAQ

Can I set up a contact account for my friend to contact support on my behalf?

Yes, setting up a contact account for a friend to contact support on a customer's behalf is possible and easy to do.
FAQ

Does PingPerfect offer discounts for longer rental periods?

Yes, PingPerfect offers discounts for longer rental periods. Quarterly payments (payments every 3 months) - 5% discount. Semi-annually payments (payments every 6 months) - 10% discount. Annual payments (payments every 12 months) - 15% discount
FAQ

How do I contact Pingperfect.com for support?

To get in touch with Pingperfect.com for support, the most efficient way is to submit a support ticket. The support team is available to handle tickets 24 hours a day. Alternatively, an email can be sent to Support@pingperfect.com. For those in the UK during business hours, the telephone number is +44 843 462 0003. The office address is Pingperfect Ltd Office F1, Beverley Enterprise Centre, Beck View Road, Beverley, England HU17 0JT. Feedback can also be left on Pingperfect's Trustpilot page. Remember, the support team is there to help with any and all enquiries.

FAQ

About Pingperfect.com Popular Products and Services?

Pingperfect.com is a popular provider for game server hosting and web hosting. The company offers a wide range of services, including 175+ available games, 4.5GHz hardware, and 24/7 support. Some of the recently added games for server hosting include Space Engineers, Minecraft, Wreckfest, Path of Titans, Conan Exiles, The Front, The Forest 2: Sons of the Forest, Icarus, Core Keeper, and Swords 'N Magic and Stuff.

The company prides itself on its highly trained technical support team, which aims to answer customer tickets within 20 minutes. Pingperfect continually invests in the latest hardware for the best dedicated servers to host a variety of games, ensuring optimal performance. The company's network is optimized for game servers, providing a smooth gaming experience.

In addition to game server hosting, Pingperfect also offers web services, VPS/VDS, and voice servers. They provide free 1GB web server hosting with any server purchase over ten Euros. The company's game servers come with free web hosting, which can be used for building your community and promoting your game server. The free web hosting comes with 1GB storage, 10GB traffic per month, and the industry-leading Cpanel.

Pingperfect has a team of gamers, programmers, and network technicians who monitor, tweak, and keep the company on top of its game, setting it apart from other providers. The company's mission is to provide the best possible gaming experience for its customers, and it continually strives to improve its services to achieve this goal.

FAQ

Pingperfect.com Return Policy?

Pingperfect.com's Terms & Conditions state that services are, unless otherwise stated, on a rolling monthly contract and will renew each month until the client cancels the order/contract. Upon cancellation or lapse of payment, the service will be listed as suspended/cancelled. Two weeks after this, all files will be wiped from their servers. Pingperfect.com will not accept liability for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages occurring directly or indirectly due to hardware or software failure of their systems/services, or by following advice and guidance from their staff.

As for the Shipping Policy, since all goods from Pingperfect.com are non-physical, no delivery is required. However, services should be delivered within 3 hours. This is the information available regarding the return and shipping policy of Pingperfect.com.

FAQ

About Pingperfect.com Prices and Cost?

Pingperfect.com offers a variety of game hosting services. The cost of these services depends on several factors including the game you host, the tier you purchase, game slots, Teamspeak slots, location, server branding, hardware, and performance. Despite their top-tier offers, PingPerfect is moderately priced, with plans starting from as low as $0.43 per month. However, it's important to note that the prices can vary and larger servers can get a bit pricey. In addition to game hosting, PingPerfect also offers free web hosting to all of their game server customers. This includes 1GB storage, 10GB traffic per month, and the industry-leading Cpanel. They also provide a customised game panel for easy configuration of your game server. The company prides itself on its performance, support, and value for money. However, the final cost will depend on the specific requirements of your server.

FAQ

How do I contact customer support at Pingperfect.com?

To get in touch with the customer support at Pingperfect.com, the most efficient way is to submit a support ticket. The support team is available to handle your ticket 24 hours a day. Alternatively, you can also reach out to them via email at Support@pingperfect.com. If you prefer to call, the telephone number (available during UK business hours) is +44 843 462 0003. Please note that the office address is Pingperfect Ltd Office F1, Beverley Enterprise Centre, Beck View Road, Beverley, England HU17 0JT. You can also leave feedback on Pingperfect Trustpilot. Remember, the support team is knowledgeable and responsive, available 24/7 to assist with any issues or inquiries.

FAQ

What are the available game servers on Pingperfect.com?

Pingperfect.com offers a wide range of game servers. The available games include but are not limited to 7 Days to Die, Alien Arena, Alien Swarm, Alien Swarm Reactive Drop, American Truck Simulator, Ancestors Legacy, Angels Fall First, Animalia, Argo, Ark Survival, Ascended Ark Survival Evolved, Ark Survival Of The Fittest, Arma 2, Arma 2: Dayz Epoch 1.0.5.1, Arma 2: Dayz Epoch 1.0.6.2, Arma 3, Arma 3 Exile, Arma 3: Altis Life, Arma Cold War Assault / Operation Flashpoint, Arma Reforger, Assetto Corsa Competizione, Astroneer, Atlas, Avorion, Barotrauma, Battalion 1944, Battle Cry of Freedom, Battlebit Remastered, Battlefield 2, Battlefield 2142, Battlerush, Battlerush 2, Beasts of Bermuda, Blackwake, Call of Duty, Call of Duty 2, Call of Duty 4 Modern Warfare, Call of Duty 5 World at War, Call of Duty Black Ops 3, Call of Duty United Offensive, Chivalry: Medieval Warfare, Citadel Forged with Fire, Colony Survival, Conan Exiles, Contagion, Core Keeper, Counter-Strike 2, Counterstrike 1.6, Counterstrike Condition Zero, Counterstrike Global Offensive, Counterstrike Source, Crafting Dead, Craftopia, Crea, CryoFall, Dark and Light, Dark Messiah, Day of Dragons, Day of Infamy, Days-of-War, DayZ Standalone, Dead Matter, DeadPoly, Deadside, Deathmatch Legacy, Dino D Day, DODS Day of Defeat Source, Don't Starve Together, Draconia, DYsterra, Dystopia, ECO-Global-Survival, Eden Star. The list is extensive and it's recommended to check the website for the full list of available games.

FAQ

About Pingperfect.com Payment Method?

Pingperfect.com accepts various payment methods. These include American Express, Visa, Mastercard, and Discover. They also offer a Public Pay system, where payments can be made towards a client's account. The minimum payment amount for this method is $5.00USD. Please note that payments made through the Public Pay system are non-refundable.

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